Request username and password
Why was I logged out?
If you were unexpectedly logged out, this typically occurs when your account credentials are used to log in from another location. To prevent disruption:
- Never share your login credentials
- Use a password manager to maintain secure, unique passwords
- Request individual accounts for team members
- Contact support if you need help with account access
Why do I need a username and password?
You can make purchases without logging in. However, when you are logged in, you get so much more -- including preferred pricing. You'll also have easy access to your purchase history and the ability to create lists.
What if I forget my password?
No problem. Go to the Sign in page and click "Forgot your password?" or click here and we will email instructions to reset your password. For security reasons, we can only send this email to the email address that was originally used to set up the account.
My Account Information
New Features
We are excited to introduce several new features to enhance your experience with us:
- New: User Management allows account owners to control who is authorized to order on a given account. Manage your team’s access and permissions effortlessly within My Account.
We are committed to continually improving our services to meet your needs. If you have any questions or need assistance with these new features, don’t hesitate to reach out to our Customer Service team.
How do I view my order status and my order history?
You can see your Order Status on the Track Order page. Just enter your Web Reference number (found in your order confirmation email) and the destination zip code. Can't remember the destination zip code? Try the USPS Zip Code Lookup, Chat with us, or call 1-800-332-2500 and we'll help you out. You can view your Order History in My Account. From My Account, go to "My Orders" to see your past transactions or "Company Orders" to see all orders associated with a business account. You'll be able to search all of your order activity within the last year, no matter how the order was placed.
How do I update my account information?
If you need to change your address, payment information, add new users, or make any other changes to your account, contact us and we'll take care of it for you. Chat with us or call 1-800-332-2500. Account information, including user information, user permissions, saved addresses, and saved credit cards, can be updated within My Account.
How do I update my shipping address?
Updating an Account Level ship-to addresses can be done in My Account. For questions, use the Contact Us form. For fastest service, chat or call 1-800-332-2500.
How do I update my account payment methods?
Updating an Account Level payments (credit cards or terms) can be done by completing the Contact Us form. For fastest service, chat or call 1-800-332-2500.
How do I update my email and/or password?
Your password can be updated by clicking "Forgot your password?" on the login page. Your email address, on the other hand, cannot be changed for login. However, you can change the email address promotional messages and order confirmations are sent to in My Account - Contact Information.
How do I update my billing information?
Updating your Billing Information can be done in My Account. For questions, use the Contact Us form. For fastest service, chat or call 1-800-332-2500.
My Orders
How do I place an order?
You may place an order online or over the phone by calling 1-800-332-2500. To place an order online, search for a specific item or browse the digital catalog using the categories. Click the add-to-cart button, review your cart and follow the prompts in checkout to finalize ship-to and payment details.
What payment methods does AllPoints accept?
We accept all major credit cards: Visa, Mastercard, American Express, and Discover. We will also extend credit terms to businesses that qualify. To apply for an AllPoints credit line, you'll need to complete the credit application.
How is sales tax determined?
Online tax rates are determined based upon local tax jurisdiction requirements, typically based upon the ship-to address.
How do I set up my tax-exempt account?
If a tax-exempt status applies to you, email the proper verification to tax@allpointsfps.com. Once we have reviewed everything, our Tax Team will reach out to you with confirmation or questions.
Shipping
How is flat rate shipping determined?
Flat rate (Ground) shipping is determined by the dollar amount of the order, before tax but after any discounts. Here is the breakdown:
| Order total | Shipping rate |
|---|---|
| $0 - $24.99 | $14.99 |
| $25 - $74.99 | $19.99 |
| $75 - $149.99 | $24.99 |
| $150+ | $29.99 |
NEW easy online returns
Customers now have access to a new and convenient way to process returns online! If you need to return a stocked item, simply click here to complete the process in a few clicks.
Online returns are not available for non-stock and drop-ship items. If you would like to return a non-stock or drop-ship item, call or text 1-800-332-2500, and our service team will guide you through the return steps. Enjoy a new and hassle-free return experience with AllPoints today.
Returns and exchanges policy
Although we hope you're satisfied with every purchase you make with us, we understand there are times when things need to be returned or exchanged.
Contact us if you have any questions on any part of our return policy.
What items are eligible for return or exchange*?
- Stock items in new, unused, and sellable condition are eligible for return or exchange.
- Mavrik™, Franklin, and KNG items within 90 days of shipment for full credit, 25% restocking fee from day 91-180
- All other items - within 30 days of shipment for full credit
- Non-stock are subject to the manufacturer's policy and may not be eligible for a return or refund. Call us at 1-800-332-2500.
- Custom items (including custom cut or imprinted items) are not eligible for return, refund or exchange.
*All returns are subject to our thorough inspection.
If you have any questions on any part of our return policy, don't hesitate to reach out.
How do I return or exchange an item?
Easy online returns are now available on all stocked items. Simply click this link to get started.
Online returns are not offered for non-stock and drop-ship items. Please call or text 1-800-332-2500 or use our online chat to initiate a return for these items.
Damaged items or returns should be reported within 14 days.
- Most shipping carriers require 6 items to process the claim so please save the box and packaging until your claim is processed.
- A photo showing the damaged item and how it was packaged inside the box.
- A photo of the damaged item.
- A photo of the packaging material used.
- A close-up photo of the shipping label with tracking number (generally starts with 1Z).
- A close-up photo of the box manufacturer's certificate (round stamp on outside of box).
- Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides).
- Please forward all the information above to Customer Service and contact us for an RMA# (Return Merchandise Authorization) before making a return, then write that number on the outside of the shipping box.
Requesting an RMA# accomplishes three things:
- Ensures there are no surprises when the items arrive at our warehouse.
- Enables us to process your return faster.
- You receive the credit you are expecting.
Please note the customer is responsible for the return shipping cost.
If you have any questions on any part of our return policy, don't hesitate to reach out.
How long do I have to return or exchange an item?
Damaged items or returns should be reported within 14 days.
Stocked smallwares and equipment:
- Returnable 30 days from the delivery date.
Stocked Parts:
- Returnable 90 days from the delivery date.
Non-stock products:
- Subject to the manufacturer's return policy.**
- We will notify you of the policy before issuing you an RMA#. If we can return it, we will let you return it.
**No claims can be made for labor or shipping costs unless they are specified in the manufacturer's warranty.
If you have any questions on any part of our return policy, don't hesitate to reach out.
When can I expect to see my return credit?
Credits for most returns will be issued no later than 72 hours of receipt of the return.
If you have any questions on any part of our return policy, don't hesitate to reach out.
How do I return heavy equipment and/or crated items?
We handle returns and exchanges of heavy equipment and/or crated items a little bit differently.
For these items, you must call us within 5 days of receiving the item. Credits will be issued within 30 business days after the receipt of your return. If you're looking to exchange your item, we must first receive the product from you before we ship you the new item.
If you have any questions on any part of our return policy, don't hesitate to reach out.
Can I return chemicals?
Pursuant to state and federal regulations, some chemicals are not returnable. Check with us before requesting an RMA#.
If the chemical is returnable, we will issue an RMA# and mail you a "limited quantity label" that must be affixed to the box before giving it to UPS.
If you have any questions on any part of our return policy, don't hesitate to reach out.
